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FAQ Center

How Comora works

A step-by-step manual: what to upload, what every module does, what the interface is telling you, and what each action costs.

FAQ categories

Getting started

What do I need to start?
One clear photo of your product. A phone photo is enough. Create a project, choose the target market, then upload every genuine angle you already have — more real angles unlock more modules later.
Why is Packshot always the first step?
Packshot turns your original photo into a clean product anchor that every later image can trust. It runs on your own photo alone, so it does not wait for analysis. Until it finishes, most other modules stay locked.
How many photos should I upload?
Every genuine angle you have. Comora never invents a side it has not seen — an unphotographed back stays unavailable rather than being imagined.
Do I need photography or design skills?
No. You decide what to sell and confirm the facts. Comora handles lighting, composition, layout and market conventions.
Can I work on several products at once?
Yes. Each product lives in its own project and you switch between them from the dashboard. Credits belong to the account, not to a single project.

How the work flows

What does the whole flow look like?
Upload your photos → generate Packshot → run the product analysis → confirm what is true → generate images module by module → generate title and description → publish or export.
What does the product analysis actually do?
It reads your uploaded images and proposes the product identity, selling points and likely buyer concerns. It costs 2 credits and is what unlocks the persuasion and marketing modules.
Why do I have to confirm things myself?
Because only a fact you confirmed may appear in a title, an image or a listing. Anything the AI proposes stays a suggestion until you accept it — that is what keeps your listing defensible.
Will Comora fill in material, size or certifications for me?
No. Anything a camera cannot see — composition, measurements, certificates, performance — is left blank on purpose. You enter those in the module that needs them, such as Dimensions.
In what language is the selling copy written?
In the language of the market you chose for the project, written natively for that market — not translated from another language. Your interface language is separate and only changes what you read on screen.

Module map

Why do I see different modules than someone else?
Three reasons. First, the module set adapts to your product type — a wearable product offers different modules than a hard product. Second, most modules unlock only after buyer concerns and the strategy analysis are ready. Third, Campaign Hero requires Growth and A+ requires Pro; everything else is available from Starter.
Packshot — what does it do?
A clean product anchor that every later image can trust. Start here on every new project; it needs only your own photo.
Hero — what does it do?
The first persuasive image after the product identity is secured. It carries one benefit and one concern at a time, and no call-to-action button — that belongs to an ad, not a product page.
Multi-angle — what does it do?
A different product-specific scene for every real customer angle, with no invented sides. Available for each real angle you uploaded — never for a side you did not photograph.
Detail — what does it do?
Show verified materials, construction or interfaces up close. Use it when workmanship, material or a port decides the purchase.
Dimensions — what does it do?
Turn customer-confirmed measurements into a clear visual. Requires measurements you confirmed; Comora draws the lines, never guesses the numbers.
Lifestyle — what does it do?
Place the product in a credible situation where its value is obvious. Use it when the buyer needs to picture the product in their own life.
Feature — what does it do?
Explain a confirmed function or structural advantage. Needs one confirmed function; a buyer concern can reprioritise it but never create it.
Benefit — what does it do?
Connect a real product fact to a useful buyer outcome. Use it after the underlying fact is confirmed — a benefit without a fact is not generated.
Buyer Concern — what does it do?
Answer the hesitation with product evidence, not invented claims. Pick from the concerns the analysis actually found. Price, warranty and certification questions cannot be shown honestly in a single image, so they stay unavailable.
On-model — what does it do?
Show fit and proportion using the confirmed interaction mode. Offered when the product is worn or held; the interaction mode is confirmed first.
Fusion — what does it do?
Compose compatible items without losing their individual identity. Use it to build one complete look from several items, one reference per slot.
Bestseller Remix — what does it do?
Decode a winning visual into a product-safe design contract. You pay only for the first successful decode of a reference; reusing that decoded contract afterwards costs nothing.
Social Hook — what does it do?
A channel-aware visual opening built around a real benefit. Use it for the first frame that has to stop the scroll.
Ad Creative — what does it do?
Advertising concepts tied to a clear goal, audience and channel. The one module allowed a controlled creative transformation, and only when you switch it on.
Promotion — what does it do?
Customer-confirmed offer facts, including valid zero-discount gifts, with no comparison prices in v1. Requires a confirmed offer; every visible number must trace back to something you entered.
Campaign Hero — what does it do?
A campaign lead image for a confirmed event or launch theme. Requires the Growth plan; pick the holiday and Comora handles the rest.
Brand Campaign — what does it do?
A coherent visual territory that extends beyond one listing. You decide only whether people appear; Comora directs the rest.
A+ — what does it do?
Arrange existing assets into a richer product-detail story. Requires the Pro plan; five sections are generated in parallel and composed into one page.

Reading the interface

Why is a module greyed out?
Either the project has not reached it yet — most modules wait for buyer concerns and the strategy analysis — or it needs something specific, such as confirmed measurements, or it belongs to a higher plan. The card tells you which of the three applies.
What does the yellow "needs your review" mark mean?
Quality control found something worth a human eye but not serious enough to withhold the image. You get the image and the reason, and you decide whether to accept it. Legal, safety and fabricated-fact problems are the only ones that block delivery outright.
How do I control the text inside an image?
Every module with on-image text offers three modes: no text, your own wording, or an AI draft. An AI draft never enters the image until you approve it, and once approved it is locked word for word.
What does the cost shown before I click mean?
It is the exact number of credits that action will take, calculated on the server from the module, the quality tier and the number of images. Nothing is charged before you start the action.
The progress bar finished but I see no image.
The progress bar tracks the generation call, not the final delivery. If quality control withheld the image, you get the reason and your credits back. If nothing appears at all, check the gallery before retrying — the image may already be saved.

Credits

What does each action cost?
Product analysis 2 credits. Title 1, description 2, in-image AI copy 1. A standard image 2 credits, a premium image 4. The A+ page is a 10-credit bundle. The exact number is always shown before you start.
How many credits does one finished product take?
A typical listing is analysis (2) + four standard images (8) + title and description (3) = 13 credits. More modules or the premium tier raise it from there.
What is the difference between standard and premium quality?
Premium uses a more refined rendering model and takes about three minutes instead of under one. It costs 4 credits instead of 2. The difference is finish and material rendering, not pixel count.
Do credits expire?
Subscription credits reset at the start of each billing period and do not roll over. Credits you bought as a top-up stay on the account and do not expire.
What happens to my credits if a generation fails?
They come back. Credits are taken when the action starts and returned automatically if the generation fails or quality control withholds the result. A refund happens once per action, never twice.
What do I get in the free trial?
10 credits after registration, no card required. Images generated on the free tier carry a discreet Comora.AI watermark; it disappears on any paid plan.

Publishing

How does publishing to Allegro work?
Connect your Allegro account once, then send the listing from Comora — category, parameters, images and copy travel together and land as a draft you review in Allegro before it goes live. One-click publishing requires the Growth plan.
What about eMAG, Amazon or OLX?
You export the generated images and copy, then publish in that platform's own panel. Everything is produced to the target market's language and conventions, so nothing needs rewriting.
Which image shape do I get?
Each module proposes the shape the target platform expects, marked as recommended. You can pick another aspect ratio where the module allows it, and the price does not change with the shape.
Where are my images stored, and for how long?
In the European Union, in Frankfurt. Your projects and generated images stay in your account and remain available while the account is active; you can download them at any time.

When something goes wrong

A generation failed but my credits are gone.
Refunds are automatic and land back on the balance, sometimes a few seconds after the error. Reload the page and check the balance before contacting support.
The image is not what I wanted. What now?
Generate again — most modules vary composition and scene between runs. If the problem is a fact rather than taste, correct the confirmed data first; the image follows the data, not the other way round.
A module says I need to upgrade.
Campaign Hero requires Growth and A+ requires Pro. Every other module is available from Starter. Analysis features are never gated by plan.
Generation is taking a long time.
A standard image usually finishes in under a minute; the premium tier takes about three. Multi-image modules run in parallel, so the whole set finishes close to the slowest single image.
Can I cancel my subscription?
At any time, with no notice period and no cancellation fee. You keep access until the end of the period you already paid for, and top-up credits stay on the account.
How do I reach support?
Write to hello@comora.ai with your project name and roughly when the problem happened — that is enough for us to find the exact generation in the logs.
How Comora works — Comora